All of the information that your Customer Service Representative collects off your vehicle is inputted into cutting edge software that allows us to get accurate calculations to you faster. Getting an estimate at Express Autobody is free of charge and averages about 20 minutes to complete.  We appreciate a call ahead of time to let us know you are coming for your estimate, but walk-ins are welcomed.  There are no expectations of receiving your business when you get an estimate with us, but if you decide you would like Express Autobody to repair your vehicle we will be happy to schedule a time for you to drop off after you get your estimate or over the phone.

Once we have scheduled your vehicle in for repair we order all of the parts your vehicle will need.  Having your parts ready when your car gets dropped off allows us to avoid any unnecessary hold-backs that might happen because of delays with parts providers.  We keep good relationships with our parts providers to insure on-time deliveries so that all we need is your vehicle to get started.

Dropping off your vehicle is fast and easy.  If you are paying for the repair out of your own pocket, we ask for 1/2 of the cost of the repair upfront.  You don’t have to worry about this if insurance is paying for the repair.  We ask for a couple of signatures for our “Authorization to Repair” form, the keys, and then we take it from there.  If your vehicle has been brought in by a tow truck you can sign the form in person or fax it to us.  If you have reservations to rent a vehicle with Enterprise Rent-A-Car we will give them a call when you arrive and they come quickly to pick you up and take you to their headquarters located less than 1/4 of a mile away. 

Express Autobody emphasizes high quality control over each repair and the first step in doing so is our check-in process.  The driver seat, floor mat, and steering wheel are covered to prevent any mess getting into your vehicle that could result from wet weather or messy technicians.  We then go through a check list that includes such things as how much gas there is, what the radio stations pre-sets are, if all electrical components and lights function properly, and if inspection and registration tags are up to date.  All of this attention is paid for the benefit of the customer and not as much for the repair.

We also take quite a lot of pictures of your vehicle during check-in.  We do this for insurance needs, for reference if there is any confusion about damage, for our Vehicle Status Check, as well as for your Complete Repair booklet given to you when you pick up your car.  Pictures are taken on a daily basis and uploaded to the internet so you can access up to date statuses throughout the repair.