About Us

10 Compelling Reasons

Business Philosophy

Community Room

10 compelling reasons why you should get your collision damaged vehicle repaired at Express Autobody


1) High Customer Satisfaction Index. Express Autobody has an extremely high Customer Satisfaction Index (CSI). We have an independent third party survey our customers and those customers tell us they’re completely satisfied with the products and services they’ve purchased from us. Our CSI for the past year is 98.8% completely satisfied, and our CSI since we’ve opened our doors is 98.15% completely satisfied. What this means for you is that when you choose Express Autobody it’s almost certain that you’re going to be happy with your repair experience.
2) Lifetime guarantee. Express Autobody guarantees it’s workmanship for as long as you own your vehicle. In addition to our guarantee, as a member of PPG’s Certified First Network, we’re able to offer our customers a lifetime nationwide written warranty on our refinish work that’s backed by PPG, a fortune 500 company. When you choose Express Autobody you’ll get as good a guarantee as any collision shop offers and a better guarantee than most insurance companies will give you.
3) Respect. At Express Autobody our customers are more to us than just a repair, they’re an opportunity to develop a lifelong relationship. We’re betting our future on these relationships. Because of this we’re going to treat you with respect. We’re going to respect your time, we’re going to respect your intelligence, and most of all we’re going to respect your desires. We are banking on the belief that when we provide you with a superior repair experience, you are going to use us again in the future, and you’re going to refer your friends, family and business associates to us.
4) We have the facility, training, equipment, and desire to fix your car right. Express Autobody is a modern, well equipped facility with trained staff and a commitment to customer satisfaction. We have ICAR Gold Class training accreditation, we’ve been inspected by Underwriter Laboratories and our facility and repair methods have been approved by them, we even carry the Good Housekeeping Seal of Approval. When you choose us as your repair shop you can rest assured that we have everything on hand to perform proper and complete repairs to your vehicle, as well as having trained technicians who know how to perform these repairs properly and completely, along with a company wide commitment towards doing just that, performing every completely and properly.
5) Pride in workmanship. At Express Autobody we’re very proud of the high quality work we consistently perform for our customers. This pride is reflected in each and every vehicle we repair. Because of this you can rest assured that when you bring your vehicle to us, it’s going to get repaired correctly the first time. Our motto is “We fix’em right, right now, and right the first time.”
6) ParaKaizen Throughput solutions. Express Autobody is a PPG Certified First Network shop utilizing MVP Performance solutions, implementing ParaKaizen Greenbelt training and procedures, as well as utilizing the most modern industry Best Practices such as Lean Six Sigma, Theory of Constraints, Total Quality Management, and Leading Change. Kaizen is a Japanese Philosophy that seeks constant improvement. ParaKaizen means we are constantly seeking ways to improve the paradigm that we use to repair vehicles. What does this mean to you? It means that when we repair your vehicle we’re going to do it better, faster, and cheaper than our competitors. That’s not to suggest we perform cheap repairs, it means we perform high quality repairs for less that what a boutique shop will charge you for that level of quality, and we’ll do it much faster than even a production shop will be able to do repairs of a lesser quality
7) Locally owned and operated. Unlike most auto dealerships, and all of the collision repair chains, Express Autobody is locally owned and operated. This means the money spent for repairs at Express Autobody stays in the local economy instead of going to corporate offices in distant cities. Express Autobody also supports local activities, charities, police departments, and civic events. Part of Express Autobody’s mission is for us to be a good neighbor and a good citizen. That means the money you spend repairing your damaged vehicle at Express Autobody stays here in Central Texas, and a portion of that money is spent supporting your friends and neighbors in their local charitable and civic endeavors.
8) Deductible financing. At Express Autobody we understand the cost of repairing a collision damaged vehicle can put a strain on the family’s finances. Because of this we offer repair financing as well as deductible financing. It’s easy to qualify for either finance option. Payments, surcharges, and interest are kept to an absolute minimum so as to maximize affordability and minimize the pain of collision repair.
9) Tiered repair standards. At Express Autobody we fix a lot of new, high end vehicles like Mercedes Benz and Lexus.We also fix older, less pricey makes and models of vehicles. Because of that we understand that one standard doesn’t fit all repairs, or all wallets. That’s why we offer our customers options on how they can get their vehicle repaired, and what they’ll have to pay for those repairs. All of our repairs from tier one to tire three are high quality, and none will adversely effect the safety and reliability of the vehicle we fix. Many other collision repair shops have varying standards to accommodate the criteria for the different insurance companies. Only Express Autobody shares those standards with their customers and gives them the option on how they wish to get their vehicles repaired.
10) We know who our customers are. A lot of body shops, especially ones belonging to the big chains, think that their customers are the insurance companies. Because of this they look at the owner of the vehicles as an annoyance that must be endured. While we at Express Autobody think it’s important for us to maintain good relationships with these insurance companies, we know our future depends on the satisfaction of our customers. When we repair your collision damaged vehicle we promise we’ll always keep your best interests in mind first and foremost.